Co-creating with peers, families, service providers and first responders
An important feature of the project’s technology innovation is the use of a participatory development approach. This participatory approach centers peers, families, community members, public sector health, and other service providers in helping to create the PADs technology together. This ensures that the community's needs drive the way in which the technology is developed. The core values of participatory development include:
- Inclusive Partnership
- Building trusting relationships that represent the diverse and unique perspectives of users and ensure that all have an opportunity to contribute and be heard in the process of product development and design. When community partners are supported to co-lead in the process, they experience a greater sense of ownership over the technology which leads to more meaningful and impactful outcomes.
- Knowledge Exchange
- Local knowledge and lived experiences are highly valued and it is crucial for community partners to voice their values, beliefs, assets, and capabilities along with the challenges and barriers they experience. By including the community in the product design and development process, the creation and use of technology is democratized and demystified. All parties come away from the project with greater knowledge and understanding of the ways in which technology is used in health systems and can contribute to improving those experiences.
- Collaborative Problem Solving
- A process where problems are defined, and solutions are identified, together with the community. As the platform is developed, versions are shared for further input and updated based on community knowledge. This leads to solutions that are more effective, relevant, and sustainable.
- There is transparency, achieved through open and timely communication, in all partnerships, at every phase of the project, and throughout product development.
There are three distinct technology workgroups, each meeting one to two times per month, with participants from the project’s seven counties who represent the following groups:
- Peers, individuals self-identified as having lived experience with the recovery process
- First Responders (e.g. law enforcement, crisis teams, etc.) and Service Providers (e.g. hospital and behavioral health staff, etc.)
- Family, Caregivers, and Community Members
The purpose of the workgroups is to ensure the values, preferences, beliefs, and lived experiences of participants are reflected in the technology and design of the PAD. Workgroups topics include, but are not limited to:
- Concerns about using technology and safety/privacy and ways to address these concerns
- Current ways information is shared or obtained in crisis situations
- What information is most important to have access to in a crisis situation
- Potential barriers to being able to successfully use the technology
- Features and functionality that will make the technology easier and more appealing to use
Regular updates will be shared here regarding the workgroups.